These terms and conditions - which can be amended at any time, apply to all services directly or indirectly available online, by email or telephone. By accessing, browsing and using our website and / or make a reservation, you agree to have read, understood and agree to the terms and conditions shown below (including the fragment relating to privacy).


1. Scope of our service

Through this website, we (Rastro Hotel SA) provide an online platform through which we offer our rooms and web page visitors can make reservations. When making a reservation through elrastroavila.com, you enter into a direct contractual relationship to the Rastro Hotel Avila. From the moment you make your reservation.

Our services are only for personal, noncommercial use. Therefore, it is not permitted to resell, make deep links (deep-link), use, copy, monitor (eg, spider, scrape), display, download or play the content, information, software, products or services available on our website for any commercial or competitive activity.


2. Privacy

elrastroavila.com follows ethical standards and respects your privacy. Save the data required by law in any jurisdiction and your name, email address and credit card information to complete the booking, we will not disclose your personal information to third parties without your consent. We pray to consult the privacy policy for more information.

3. Credit Card

The site requires the details of your credit card to guarantee the booking. Therefore. We may check the validity of the data in your credit card through a pre-authorization. To protect and encode the information on your credit card, use technology Secure Socket Layer (SSL).

For some rates or special offers, please note that your credit card must be pre-authorized or used as method of payment for the reservation and confirmation thereof. We beg you carefully consult the data room to see the special conditions before making your reservation.

In case of fraud or unauthorized use of third party credit card, most banks and credit card issuers cover all the costs of such fraud or misuse, which can sometimes be subject to a deductible ( normally 50 EUR, or the equivalent in local currency). If the company issuing the credit card or bank will charge you the deductible amount due to unauthorized transactions resulting from a reservation made on our website, we will pay that amount (up to EUR 50, or the local currency equivalent). To compensate you, make sure you report this fraud to the company issuing your credit card (according to its rules and procedures of information) and contact us immediately by email (info@elrastroavila.com). He writes in the section on subject line of mail "credit card fraud" and please provide evidence supporting the allegation of the deductible amount (eg: policy of the company issuing the credit card). This allowance applies to bookings made by credit card using the secure server elrastroavila.com and unauthorized use of your credit card on the secure server by our fault or negligence, which you will not be liable.


4. Cancellation

When making a reservation at our hotel, you accept the conditions of cancellation and no show at the hotel, and other additional terms and conditions (delivery) from the hotel they affect your reservation or your stay. This includes the services and / or products offered by the hotel. The general conditions of cancellation and no show of each hotel are available to you on our website, in the hotel information pages, and during the reservation process and the confirmation email. Please note that some rates or special deals do not allow cancellations or changes. Search data for each room to see the conditions carefully before you make your reservation.

If you want to review, modify or cancel your reservation, check email confirmation and follow the instructions. Please note that surcharges apply for cancellation under the terms of cancellation and no show at the hotel. We recommend you read these conditions carefully before you make your reservation.

 

5. Miscellaneous

Except as otherwise indicated, the software required to use our services or similar systems, or that is used on our website, and intellectual property rights (including copyrights) of content and information as well as the material on our website belong to elrastroavila.com.

These terms and conditions and our services are governed by and drawn under the laws of Spain and any dispute arising from these terms and conditions and our services are filed only in the courts of Spain.

Introduction

We value your trust in elrastroavila.com to make your hotel reservation. Therefore, safeguard and protect adequately the privacy and confidentiality of your personal information (including details of your credit card).


Collection of information

When you make a reservation at the hotel, we will ask you to fill an online form with your name, address (home or office), email address (private or professional), telephone number (mobile, home or office), data credit card (credit card type, number, CVC code, expiry date, cardholder name, etc..) and, where possible, booking preferences and smoking or non smoking. This information is required to process, book and complete your booking (including sending an email booking confirmation).


Protect information on your credit card  

In order to protect and safeguard your personal information, we have implemented procedures and appropriate business systems. For example, information from your credit card is transmitted via a secure server protocol, which encrypts your personal information and your credit card. The encoding method used is Secure Socket Layer (SSL). Our SSL certificate has been issued by NAME (www.NOMBRE.com). In addition, we implemented and used in security procedures and physical and technical restrictions to access and use of personal information. Only authorized personnel have access to personal information to carry out their work in reference to our services.

We'll save the details of your credit card for up to 10 days after booking. After this time period, data will be deleted.


Control over your data

You will have the opportunity to review the personal data at all times. You can request your personal data by sending an email to clientes@elrastroavila.com. Please enter 'personal data' in the section on subject line of your email.

If your details are incorrect, modify request. You can also send an email to the address listed above for elrastroavila.com delete your personal data in its database.


When elrastroavila.com sends emails to your account?

Receive an email confirmation once the reservation process. Please print this email and do not forget to submit your arrival.

If you have any suggestions or comments regarding this privacy policy, please send an email to info@elrastroavila.com.

We may modify, at any time, how to collect, transmit and process the personal information and other information, as we deem necessary. This privacy statement may be corrected at any time in order to reflect the latest changes.